Frequently Asked Questions

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! We're working on getting this to you ASAP.  For more information, please contact our customer support team.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

- Your order number.

- The name of the item you did not receive.

- A clear photo of everything you have received in your order.

**All claims for orders arriving with wrong items must be made within 7 days of the delivery date.**

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

- Your order number.

- The name of the item you didn't receive.

**All claims for orders arriving with missing items must be made within 7 days of the delivery date.**

In the unlikely event you receive a damaged item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

- Your order number.

- The name of the damaged item.

- A clear photo of the damaged item you have recieved.

**All claims for orders arriving damaged must be made within 7 days of the delivery date.**

If you would like to cancel your order please contact our customer support team on support@thegamingwarehouse.com. Please note: if your order has already been dispatched on our end (this may not show on your order details and you may have not yet been notified yet) then we will be unable to cancel your order.

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